Shipping Policy

*Free shipping on orders $100+ applies to US Lower 48 states only. Alaska, Hawaii & beyond, including all International shipping, are excluded from this promotion. This promotion also excludes in-store purchases of any items not currently offered on our website. Drop shipping & special order rugs are excluded in this promotion unless otherwise noted. 

Tracking information for your order will be emailed to you upon shipment. Most orders ship within 1 business day, some orders may take longer. We ship USPS, UPS & FedEx depending on order details. Anything outside of the lower 48 ships USPS. We are not responsible for returned packages if incomplete/incorrect addresses are provided by the buyer or a shipment is refused. Additional shipping & handling costs will apply for re-ships in those cases or the cost of shipping will be deducted from refunds of the item cost if it is not re-shipped. 

Tracking information can be provided via email only (store@onemercantile.com). Please provide order name and shipping zip code when inquiring. 

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